Last updated: Aug. 04, 2022
Friendly Lender is committed to the protection of your personal information. We adhere to the guidelines set forth by the Canadian Personal Information Protection and Electronic Documents Act.
When a user applies or submits their contact information using our website, the information we collect will be used to contact the user Friendly Lender does not arrange or underwrite any financial services, Friendly Lender is a simple referral service. Financial information we collect from users will be used to find eligible third party providers for the financial service the user applied for. The information provided to us by users may be shared with other financial service partners to process the user’s information on their behalf. Information is only disclosed to partners that have been bound by confidentiality obligations.
We take all precautions to protect every user’s information. The information submitted to us by users is protected and available only to our customer care agents or service representatives, who are trained and up to date on current security and privacy practices.
Friendly Lender only collects information required to match users with providers for the financial services they request. Our goal is to minimize intrusiveness and maximize the protection of your personal information. Friendly Lender may use data obtained from your application in order to advertise or promote products and services to you that Friendly Lender believes may be beneficial to you.
When you provide your personal information through our website, you are consenting, acknowledging and agreeing to the disclosure of your personal information with potential providers of loans (and different products & services) and other lead providers (companies who help connect potential borrowers and lenders by selling potential borrowers’ personal information to lenders). If you do not provide this information, Friendly Lender will not be able to provide your contact information and other details to those potential lenders and lead providers. Be aware that the providers, including lead providers with whom you are matched, may retain or use your personal information whether or not you use their services and you should contact these lenders and lead providers directly concerning their privacy and information sharing practices which may differ from Friendly Lender. You can access your personal information stored by us or withdraw your consent to the collection and use of your information by contacting the Privacy Officer of Friendly Lender. You can submit any request related to consent withdrawal or the removal of personal information from our database directly to email@example.com. Please allow up to 72 business hours for your consent withdrawal to be serviced in full.
By entering your e-mail address or phone number, or other contact details in our online application, partially completing an online form, or by clicking the privacy checkbox in the application form, you consent to Friendly Lender and/or our other partners contacting you by phone, mail, text message or e-mail to:
- send you promotional offers, including third party offers;
- assist you in completing your online application to their satisfaction;
- confirm and verify your personal information and identity; and
- determine why you have failed to complete the application form (for example, if there were technical or other issues);
Furthermore, by providing your personal information on this website, you have asked us to put you in touch with potential lenders or service providers. Please note, e-mails sent from Friendly Lender are sent from its own web/e-mail servers or Amazon Web Services. We reserve the right to use your given (first) name for demonstration purposes, in the form of a pop-up on www.Friendly Lender.ca
Friendly Lender does not arrange or underwrite loans, mortgages or any other financial service. Our platform allows users to research, search and compare financial services and providers. When you apply for a service on Friendly Lender, our platform will make a simple referral of your application to qualified providers.
Accuracy and Access to Personal Information
Friendly Lender will rely on you to ensure that your personal information that you provide to us is as accurate, complete and up to date as necessary for the purposes for which Friendly Lender uses the personal information. You will promptly notify Friendly Lender of any changes to your personal information using the procedures made available for that purpose by Friendly Lender or by contacting Friendly Lender customer service.
You may reasonably request access to your personal information collected by Friendly Lender and information about Friendly Lender use, disclosure and retention of that personal information by submitting a written request to Friendly Lender Privacy Officer using the contact information noted below. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and to have the information revised as appropriate. Friendly Lender may decline to process a request that is unreasonably repetitive, frivolous, vexatious, or impracticable, that infringes or jeopardizes the privacy of other persons, or for other reasons permitted by applicable law.
Other Websites and Businesses
- Disclaimers, Liability Exclusions/Limitations and Disputes:
(b) Changes to this Policy:
(c) English Language:
(e) Contacting Friendly Lender Privacy Officer: