Friendly Lender

Privacy Policy

Last updated: Aug. 04, 2022

Friendly Lender is committed to the protection of your personal information. We adhere to the guidelines set forth by the Canadian Personal Information Protection and Electronic Documents Act. 

When a user applies or submits their contact information using our website, the information we collect will be used to contact the user Friendly Lender does not arrange or underwrite any financial services, Friendly Lender is a simple referral service. Financial information we collect from users will be used to find eligible third party providers for the financial service the user applied for. The information provided to us by users may be shared with other financial service partners to process the user’s information on their behalf. Information is only disclosed to partners that have been bound by confidentiality obligations. 

We take all precautions to protect every user’s information. The information submitted to us by users is protected and available only to our customer care agents or service representatives, who are trained and up to date on current security and privacy practices. 

Friendly Lender only collects information required to match users with providers for the financial services they request. Our goal is to minimize intrusiveness and maximize the protection of your personal information. Friendly Lender may use data obtained from your application in order to advertise or promote products and services to you that Friendly Lender believes may be beneficial to you. 

When you provide your personal information through our website, you are consenting, acknowledging and agreeing to the disclosure of your personal information with potential providers of loans (and different products & services) and other lead providers (companies who help connect potential borrowers and lenders by selling potential borrowers’ personal information to lenders).  If you do not provide this information, Friendly Lender will not be able to provide your contact information and other details to those potential lenders and lead providers.  Be aware that the providers, including lead providers with whom you are matched, may retain or use your personal information whether or not you use their services and you should contact these lenders and lead providers directly concerning their privacy and information sharing practices which may differ from Friendly Lender. You can access your personal information stored by us or withdraw your consent to the collection and use of your information by contacting the Privacy Officer of Friendly Lender. You can submit any request related to consent withdrawal or the removal of personal information from our database directly to Please allow up to 72 business hours for your consent withdrawal to be serviced in full. 

By entering your e-mail address or phone number, or other contact details in our online application, partially completing an online form, or by clicking the privacy checkbox in the application form, you consent to Friendly Lender and/or our other partners contacting you by phone, mail, text message or e-mail to: 

  • send you promotional offers, including third party offers; 
  • assist you in completing your online application to their satisfaction; 
  • confirm and verify your personal information and identity; and 
  • determine why you have failed to complete the application form (for example, if there were technical or other issues); 

Furthermore, by providing your personal information on this website, you have asked us to put you in touch with potential lenders or service providers. Please note, e-mails sent from Friendly Lender are sent from its own web/e-mail servers or Amazon Web Services. We reserve the right to use your given (first) name for demonstration purposes, in the form of a pop-up on  www.Friendly 

Friendly Lender does not arrange or underwrite loans, mortgages or any other financial service. Our platform allows users to research, search and compare financial services and providers. When you apply for a service on Friendly Lender, our platform will make a simple referral of your application to qualified providers. 

Accuracy and Access to Personal Information 

Friendly Lender  will rely on you to ensure that your personal information that you provide to us is as accurate, complete and up to date as necessary for the purposes for which Friendly Lender uses the personal information. You will promptly notify Friendly Lender  of any changes to your personal information using the procedures made available for that purpose by Friendly Lender  or by contacting Friendly Lender customer service. 

You may reasonably request access to your personal information collected by Friendly Lender and information about Friendly Lender use, disclosure and retention of that personal information by submitting a written request to Friendly Lender Privacy Officer using the contact information noted below. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and to have the information revised as appropriate. Friendly Lender may decline to process a request that is unreasonably repetitive, frivolous, vexatious, or impracticable, that infringes or jeopardizes the privacy of other persons, or for other reasons permitted by applicable law. 

Non-Personal Information 

Friendly Lender creates and collects non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise depersonalized so that the information no longer relates to an identifiable individual. Friendly Lender may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever. If non-personal information is combined with personal information, then Friendly Lender will treat the combined non-personal information as personal information for the purposes of this Privacy Policy for as long as the non-personal information is combined. 

Other Websites and Businesses 

Friendly Lender’ website and correspondence (including emails and messages) may include advertisements for products and services offered by independent businesses (that may have a financial relationship with  Friendly Lender) or links to websites operated by independent businesses (e.g. lenders financial services providers). Friendly Lender has no responsibility or liability for over, those other websites, online services or businesses, their products or services, or their collection, use, disclosure or retention of your personal information. This Privacy Policy does not directly apply to the collection, use, disclosure and retention of your personal information by those websites, online services and independent businesses. If you have questions about how those websites, online services or independent businesses collect, use, disclose or retain personal information, please contact the owner or operator of the website, service or business. 

Other Matters 

  1. Disclaimers, Liability Exclusions/Limitations and Disputes: 
    The agreements (including any subscription agreement or terms of service or use) that you accept when you apply, register for, order or use Friendly Lender products or services contain important provisions, including provisions disclaiming, limiting or excluding the liability of Friendly Lender and other persons (including Friendly Lender Companies and service providers) and provisions determining the applicable law and jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Policy or Friendly Lender collection, use, disclosure and retention of your personal information, and are of the same force and effect as if they had been reproduced directly in this Privacy Policy. Nothing in this Privacy Policy amends any of those other agreements.

    (b) Changes to this Policy: 
    Friendly Lender may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on its website. Friendly Lender collection, use, disclosure and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Friendly Lender after any change to this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information as set out in the changed Privacy Policy. Accordingly, you should check the “Last Updated” date of this Privacy Policy (at the top of this Privacy Policy) and review any changes since the last version. 

    (c) English Language: 
    You and Friendly Lender have each expressly requested and required that this Privacy Policy and all other related documents be drawn up in the English language. Les parties convienent et exigent expressement que cette Politique de Confidentialité et tous les documents qui s’y rapportent soient rédigés en anglais. 

    (d) Definition: 
    In this Privacy Policy, “Friendly Lender” means collectively Friendly Lender corporate affiliates and parent company.  

(e) Contacting Friendly Lender Privacy Officer: 
If you have any comments or questions about this Privacy Policy or how Friendly Lender deals with your personal information, please contact Friendly Lender Privacy Officer by mail or email at: